If you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 28 days of receipt of your order. The returns address can be found at the bottom of this page.
Please ensure you enclose a completed returns form with your order. If you are unable to print the returns form, please include the required information clearly on a piece of A4 paper and include it with the return.
All returned items must be unworn, complete with all original tags, and in original and resalable condition. We reserve the right to refuse a return if it fails to meet the above terms.
If returning footwear, please make sure the box is well protected, as the box is part of the product. Any footwear returned without a box could result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service, ensuring your items are well packaged, as we cannot take responsibility for items damaged or lost in transit.
Please note - This information is for purchases made from the JILTED website, not any of our physical retail stores.
If you are returning an item from outside the UK, please clearly mark the package ‘Returned Goods’, to avoid any customs charges. JILTED is not responsible for any return custom charges made.
Please note return postage charges are non refundable unless your order is faulty or incorrect.
Returning a Faulty Product
Before returning any faulty products, please email our customer service department, providing images and the relative information, so that we can aim to get this resolved as quickly as possible.
Returning Wrong Items
If you are to receive an incorrect item, we sincerely apologise. Please email our customer service department as soon as possible providing the full details of your order, so that we can get this matter resolved.
We aim to process all refunds within 5 working days of receiving your returned order.
Please note this can take up to five working days for the funds to appear in your account.
Returns at JILTED